Sitter in Saint Petersburg, Florida

Laura R. Kaminsky 10805 1st Lane N, Saint Petersburg, FL 33716 [email protected] 727-388-... OBJECTIVE: Proactive and resourceful individual seeking a position as a housekeeper utilizing extensive skills in support and housekeeping. KEY QUALIFICATIONS • Over 12 years’ hands-on experience in care for family and others. • Well versed in ages and stages of childhood development. • Respectful attitude towards others. • Fluent in English capability to teach the same. • Valid driver’s license with exceptional driving record. CHILDCARE SKILLS ● Activity Planning ● Meal Preparation ● Reading ● Housekeeping ● Transportation ● Laundry PROFESSIONAL EXPERIENCE CONNECTYOURCARE 2015-201... Customer Service Consultant • Respond to and resolve on the first call, member service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence • Help guide and educate members about the fundamentals and benefits of consumer-driven health spending accounts • Assist members in navigating the member portal and company website and encourage and reassure them to become self-sufficient • Own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member • Research complex issues and work with support resources to resolve memberissues and/or partner with others to resolve escalated issues • Provide education and status on previously submitted claims • Meet the performance goals established for the position in the areas of: efficiency, call quality, member satisfaction, first call resolution and attendance • Moderate work experience within own function Laura R. Kaminsky Page 2 SOUTHWEST PROPERTIES I & II, Milwaukee, WI 1999 – 2... Property Manager/Owner  Coordinate rentals including advertising, showings and move-in for 4-8 multi-family units.  Prospect potential renters through advertising, networking and public relations, effectively selling rental opportunity and maintaining high occupancy rate.  Ensure that all rental documents are completed accurately.  Collect rents, administer bookkeeping duties and oversee all vendor service work.  Develop and edit quarterly renter’s newsletters.  Utilize expertise in landlord/renter laws to manage all requisite evictions from notice stage to court proceedings without retaining an attorney. EDUCATION  MS in Psychology, Walden University, 2014  B.A. Communications & Business Management, Alverno College, Milwaukee, WI, 1994 REFERENCES: Available on request