Sitter in Washington, District of Columbia

Felicia Speller Customer Service Expert Washington, DC 20001 [email protected] 1 202 60... Dedicated and proactive individual with 11years' effective front desk and customer service experience. Demonstrated ability to maintain a pleasant, positive, and courteous demeanor continually. Willing to relocate: Anywhere Authorized to work in the US for any employer Work Experience Patient Access Representative Virginia Hospital Center - Arlington, VA January 2022 to Present Provided high-level administrative support to the patient access team, including completion of patient medical insurance eligibility, processing benefits, and referral authorizations for patients. Ensuring proper patient identification by collecting, entering, and verifying data in order to remove duplicate registrations, verify insurance eligibility with third-party payers. COVID-19 Tester HR Pros, LLC - Washington, DC September 2021 to Present Collecting saliva and swab samples for The District of Colombia schools grades K-12. Assist students in sanitation and prepping testing. Ensuring all covid 19 polices well testing is being done. Sanitation of testing site before and after testing. Once samples are collected I input data into the system And make sure samples are corrected and data is correct. Customer Service Representative TDB Communications - Washington, DC March 2021 to Present Provides assistance to people whom have unemployment benefits in the District of Colombia. Handling highly sensitive information And disputing different issue codes on claim.process claims open new claims. Case documentation/ notation. Contact Tracer Department of Health - Washington, DC September 2020 to Present • Providing support to DC’S Health Department in the fight against COVID-19. Contacting people with laboratory-confirmed, probable, and suspected diagnoses of COVID-19 and providing health education and guidance in order to interrupt ongoing disease transmission. • Conduct interviews with patients to gather information including symptom history, source of illness, list of close contacts, and activity history while infectious. Provided patients with instructions for isolation and make appropriate referrals to testing, clinical services, and other essential support services, as indicated. • Provide patients with instructions for isolation and make appropriate referrals to testing, clinical services, and other essential support services, as indicated. Barista Starbucks - Washington, DC January 2019 to Present • Provided a high level of customer service and practices safe food handling procedures. • Insure proper handling of customer groceries and operation of an electronically scanning cash register. • Performed other duties such as ordering, stocking and displaying of merchandise as directed. • Monitored temperatures within coolers & freezers daily, and monitored expiration dates and removed expired items. • Maintained cleanliness of the dairy and frozen sections Caregiver/Companion Public Partnership LLC and Consumer Direct Care Network - Virginia Beach, VA January 2013 to October 2020 Provided caregiving services to people on VA consumer direct program. Assisted i. Feeding bathing meal prep house keeping. Also running errands and physical therapy . Experience with stroke survivors and dementia patients. Provided all of these skills with outstanding customer service. Front Desk Representative/filing clerk Universal Healthcare inc - Clinton, MD April 2008 to January 2012 • Greeted customer in a warm and professional manner • Handled the tasks of directing clients to the concerned Drs. • Maintained the records of clients names, phone numbers and addresses • Assisted with monthly product counts and communicate supply inventory requirements to the Office Manager • Handled the tasks of scheduling appointments for client as well as make courtesy calls to remind them of upcoming appointments Education High school or equivalent in diploma Largo High School - Largo, MD September 2004 to June 2008 Skills • POS • Microsoft Office (1 year) • Cleaning • Typing • English • SharePoint (2 years) • Microsoft Powerpoint • Microsoft Excel • Microsoft Outlook (10 years) • Medical terminology • Computer literacy • Food preparation • Data entry • Stocking • Laboratory experience • Caregiving • Microsoft Word • Phone etiquette • Filing • Office manager experience • Barista experience • Computer operation • Communication skills • Food safety • Dementia care • Human resources • Clerical experience • Administrative experience • Cashiering • Customer service • Food handling • Coffee experience • Front desk • Time management • Cash handling • Computer skills • Meal preparation • Patient access Representative (Less than 1 year) Assessments Food Safety — Proficient January 2020 Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Proficient Customer focus & orientation — Expert January 2020 Responding to customer situations with sensitivity Full results: Expert Customer focus & orientation — Proficient February 2022 Responding to customer situations with sensitivity Full results: Proficient Work style: Reliability — Highly Proficient September 2021 Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient Data entry: Attention to detail — Proficient February 2022 Maintaining data integrity by detecting errors Full results: Proficient Security guard skills — Proficient June 2021 Assessing risks, enforcing security standards, and handling complaints Full results: Proficient Cleaner fit — Proficient July 2021 Measures the traits that are important for successful cleaners Full results: Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. Additional Information SKILLS Strong interpersonal and communication skills • Can-do attitude and ability to think outside the box • High attention to detail • Able to stand for extended periods of time • Avid understanding of front desk operations • Good time management skills • Excellent telephone etiquette • In depth knowledge of administrative and clerical protocols • Knowledge of customer services practices LANGUAGES English