Sitter in New York, New York

Nataliz Salcedo (917)392... Valentine Avenue Bronx, NY 10458 [email protected] Education Bronx Community College / Education Major – Bronx, NY Work Experience New York City Board of Education General Education Paraprofessional /Bilingual Teacher’s Assistant Apr 2014 – Present -Administrative and record keeping for faculty and parents; parent-school liaison -Lesson planning and homework staff supervision -Development of behavior management plans - Individual student attention and support -Student supervision on field trips Jet Set Hotel, Bronx, NY Receptionist/Front desk Jun 2010 - July 2014 -Welcomed and registered guests -Created and confirmed reservations by means of lodging management systems -Kept records of room availability and guests’ accounts -Maintained hotel’s high standard of service and hospitality -Provided the maximum quality of service to guest Convergys, Clarksville, TN Customer Service & Problem Solving Representative Jan 2008 - Jun 2010 -Helped company attain high customer service ratings -Answered telephone inquiries from customers and stores regarding the status of products and services -Greeted customers in a courteous, friendly, and professional manner -Communicated effectively with individuals/teams to ensure high quality and timely expedition of customer requests -Maintained broad knowledge of client products and services Unite Here Health Center, New York, NY Administrative Assistant(internship) Feb 2006 – Dec 2007 -Prepared and modified documents including correspondence, reports, drafts, memos, and emails -Conducted various clerical functions ensuring that operations remain efficient -Updated medical histories, transcribed treatment notes, arranged for patient hospitalization, processed insurance forms and oversaw inventory of office and medical supplies -Greeted patients, answered telephones, scheduled appointments, managed email inquiries and answered questions Skills: Administrative writing, Microsoft office suite, written communication skills, interpersonal skills, fluent in written and spoken Spanish and organizational skills.