Sitter in Cleveland, Ohio

Andre Allen Professional Summary • Qualified Customer Service professional with 2 years in a fast-paced environment. • Personable and professional under pressure. • Superior computer skills and telephone etiquette. • Flexible and hardworking in deadline-driven environments. Experience Customer Service Representative (12/2016 to Current) Walmart – 7235 Market Place Drive, Aurora, 44202 • Answered an average of 200 calls per day by addressing customer inquiries, solving problems and providing new product information. • Greeted customers entering the store to ascertain what each customer wanted or needed. • Described product to customers and accurately explained details and care of merchandise. • Politely assisted customers in person and via telephone. • Provided an elevated customer experience to generate a loyal client base • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently CSM- Customer Service​(08/2016 to 11/2016) Family Dollar – 17000 Broadway Ave Maple Heights, OH 44137 • Provided an elevated customer experience to generate a loyal client base. • Politely assisted customers in person and via telephone. • Described product to customers and accurately explained details and care of merchandise. • Greeted customers entering the store to ascertain what each customer wanted or needed. • Assisted customers with food selection, inquiries and order customization requests. • Bagged, boxed or gift-wrapped sold merchandise per customer's request. • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Cashier​(01/2015 to 08/2016) McDonalds – 22801 Emery Rd Cleveland, OH 44128 • Effectively managed a high-volume of inbound and outbound customer calls. • Greeted customers entering the store to ascertain what each customer wanted or needed. • Described product to customers and accurately explained details and care of merchandise. • Provided an elevated customer experience to generate a loyal client base. Education High School Diploma: Warrensville Heights High School - 4270 Northfield Rd, Warrensville Heights oh, 4412... GPA • Member of the Band Club as a High Stepper • Awarded the Merit Roll Scholarship