Sitter in Ellenwood, Georgia

Career Overview Core Strengths Accomplishments Work Experience DORIANNA BESS 4337 Smithson Creek Drive, Ellenwood, GA 30294 | H: 678-933-... | [email protected] Highly enthusiastic customer service professional with 6 years client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Strong organizational skills Active listening skills Sharp problem solver Energetic work attitude Large cash/check deposits expert Customer service expert Opening/closing procedures Critical thinker Communicates effectively Front desk training Listening skills Reading comprehension Exceptional multi-tasker Concierge duties Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Computed Data Reports Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Recognized by peers and management for going above and beyond normal job functions. PBX operator Jul 2015 to Current Sheraton Atlanta Hotel － Atlanta, GA Issued room keys and escort instructions to bellhops. Recorded guest comments or complaints, referring customers to managers as necessary. Assisted guests with any special requests during their visits. Contacted housekeeping or maintenance staff when guests reported problems. Kept records of room availability and guests' accounts, manually or using computers. Nutritionist Dec 2014 to Current Henry County Schools － Stockbridge, GA Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Followed proper food handling methods and maintained correct temperature of all food products. Established and maintained open, collaborative relationships with the kitchen team. Shift Manager Jan 2010 to Apr 2014 Popeyes － Atlanta, GA Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Excelled in exceeding daily credit card application goals. Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning. Computed accurate sales prices for purchase transactions. Expressed appreciation and invited customers to return Educational Background to the store. Resolved product issues and shared benefits of new technology. Shift Manager May 2014 to Oct 2014 Pizza Hut － Riverdale, GA Processed merchandise returns and exchanges. Generated leads for new sales through telephone and email contact with customers. Stocked and rotated inventory regularly. Recommended, selected and helped locate merchandise based on customer needs and desires. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Correctly received orders, processed payments and responded appropriately to guest concerns. High School Diploma, Diploma 2011 Woodland High School － Stockbridge, GA, United States Member of G2L Club